• Dispatcher- Las Vegas

    Job Locations US-NV-Las Vegas
    Posted Date 1 week ago(12/6/2018 1:36 PM)
    Requisition ID
    2018-6186
    Category
    Customer Service
  • Overview

     

    glassusa-logo

     

    Glass America is looking for a Dispatcher to join our operations team in Las Vegas

     

    The Dispatcher is responsible for sourcing, ordering, receiving, and having parts delivered to technicians in an accurate and timely manner. Provides effective leadership, direction and motivation for all technician staff in order to insure that all customer vehicles repairs are completed in a timely manner according to Company standards.

    Responsibilities

    • Educate, train and maintain compliance with company standards.
    • Take the necessary actions to meet daily/weekly/monthly goals and objectives.
    • Effectively communicate to all subordinates.
    • Provide daily supervision and direction to all technician production staff.
    • Initiate or suggest plans to motivate paint shop employees to achieve work goals.
    • Monitor the individual performance of the technician production staff on a regular basis.
    • Compare invoices against requisitions to verify quality and quantity of merchandise.
    • Follow up on parts back orders and document actions in management system.
    • Coordinate returns and credits of parts and insure they are picked up daily.
    • Provide the A/P Dept. with the POP invoices for appropriate purchases.
    • Return and reorder damaged or defective parts.
    • Contact vendors for credits and process appropriately.
    • Notify CSRs and team when parts are on back order status. Effectively notate work order.
    • Conduct calls to consumers between the hours of 7:00AM – 9:00AM (local time) to confirm times the technician should be at their location (3 hour window to allow for add-ons).
    • Reshuffle routes as necessary and provide feedback to dispatcher so technicians are notified as to routing changes.
    • Field ETA calls from the customers (directly) and advise as to status.
    • Inventory Management
      • OE Parts / Special Order
        • Order parts from select vendors
        • Follow up with vendors on ETA dates to ensure parts arrive on schedule.
        • Contact consumer when parts arrive and schedule for installation.
        • Secure vendor invoices from vendor/shop and provide copies to A/P.
        • Return parts to vendors as necessary.

    Qualifications

    • High school degree
    • Strong Communication Skills
    • Previous dispatching experiences, Auto glass experience is a plus! 
    • Ability to work and perform in a high paced environment

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