• Parts/Dispatching Assistant- Las Vegas

    Job Locations US-NV-Las Vegas
    Posted Date 4 weeks ago(6/26/2018 12:21 PM)
    Requisition ID
    2018-4803
    Category
    Customer Service
  • Overview

    glassusa-logo

     

     

    Glass America LLC. is currently looking for a Parts/Dispatcher Assistant in Las Vegas

    The Parts/Dispatcher's Assistant (Fulfillment Team) position provides effective leadership, direction and motivation for all technician staff in order to insure that all customer vehicles repairs are scheduled and completed in a timely manner according to Company standards.

     

    Responsibilities

    • Provide daily supervision and direction to all technician production staff.
    • Monitor the individual performance of the technician production staff on a regular basis.
    • Fax, telephone or otherwise contact vendors to order parts and document conversations in management system.
    • Follow up on parts back orders and document actions in management system.
    • Provide the A/P Dept. with the POP invoices for appropriate purchases.
    • Return and reorder damaged or defective parts.
    • Contact vendors for credits and process appropriately.
    • Notify ISR’s and team when parts are on backorder status. Effectively notate work order.
    • Reshuffle routes as necessary and provide feedback to dispatcher so technicians are notified as to routing changes.
    • Inventory Management
    • Parts / Special Order

      • Order parts from select vendors

      • Follow up with vendors on ETA dates to ensure parts arrive on schedule.

      • Contact consumer when parts arrive and schedule for installation.

      • Secure vendor invoices from vendor/shop and provide copies to A/P.

      • Monitor and Return parts to vendors as necessary.

    Qualifications

    • High School Diploma/GED required.

    • 2+ years in a call center sales environment preferred

    keywords: auto glass technician, auto glass installer, glass tech, mobile glass tech, auto glass, windshield tech, glass technician, glaze, glass repair, auto glass

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