• Dispatcher- Las Vegas

    Job Locations US-NV-Las Vegas
    Posted Date 4 weeks ago(6/26/2018 11:08 AM)
    Requisition ID
    2018-4801
    Category
    Customer Service
  • Overview

     

    glassusa-logo

     

    Glass America is looking for a Dispatcher based out of our Las Vegas Location! 

    The Dispatcher is responsible for sourcing, ordering, receiving, and having parts delivered to technicians in an accurate and timely manner. Provides effective leadership, direction and motivation for all technician staff in order to insure that all customer vehicles repairs are completed in a timely manner according to Company standards.

     

    In addition, this position is also responsible for sourcing, ordering, receiving, and having delivering parts to technicians in an accurate and timely manner. Inventory must be maintained and returns properly processed on a timely basis.

    Responsibilities

    • Provide daily supervision and direction to all technician production staff.
    • Monitor the individual performance of the technician production staff on a regular basis.
    • Fax, telephone or otherwise contact vendors to order parts and document conversations in management system.
    • Follow up on parts back orders and document actions in management system.
    • Provide the A/P Dept. with the POP invoices for appropriate purchases.
    • Return and reorder damaged or defective parts.
    • Contact vendors for credits and process appropriately.
    • Notify ISR’s and team when parts are on backorder status. Effectively notate work order.
    • Reshuffle routes as necessary and provide feedback to dispatcher so technicians are notified as to routing changes.
    • Inventory Management
    • Parts / Special Order
      • Order parts from select vendors
      • Follow up with vendors on ETA dates to ensure parts arrive on schedule.
      • Contact consumer when parts arrive and schedule for installation.
      • Secure vendor invoices from vendor/shop and provide copies to A/P.
      • Monitor and Return parts to vendors as necessary.

    Qualifications

    • High School Diploma/GED required.
    • 2+ years in a call center sales environment preferred.
    • 2 Years Dispatching (Fleet/Automotive/Auto Glass) is a plus!

    SKILLS/ABILITIES:  

    • Must possess excellent communication skills.
    • Advanced proficiency in MS Office: Word, Excel
    • Critical thinker with a creative approach to solving business problems as they arise.
    • Excellent organizational skills and strong attention to detail with ability to prioritize and effectively manage competing demands for both time and attention in a fast-paced environment.

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