Gerber NCS is seeking a Shift manager to Join our team in Schaumburg, IL.
The scheduled shift will be Tuesday through Friday 11am-7:30pm, Saturday 6:00am- 2:30pm, Sunday and Monday Off.
The Shift Manager is responsible for the delivery of engagement and leadership to the frontline associates. Its main areas of focus being productivity, quality, employee and client satisfaction and business profitability.
Education - High School Diploma, Bachelors (Preffered)
Experience – Roadside Assistance, Glass R/R, Customer Service Experience a must, Previous large team management preferred, call center management experience a plus.
Skills - Strong analytical skills, Computer knowledge required w/math skills, Ability to Multitask a must, strong interpersonal skills. Good written and verbal communication skills and negotiating skills. Strong computer skills/ experienced in Word, Excel and or Google Sheets.