• Customer Service Associate (Glass)

    Job Locations US-IL-Elmhurst
    Posted Date 4 months ago(1/2/2018 3:12 PM)
    Requisition ID
    2018-3400
    Category
    Customer Service
  • Overview

    Glass America currently has an immediate opening for a full-time Customer Service Representative (CSR) to join our state of the art call center based in Elmhurst, IL. Qualified candidates should have at least 2 years customer service/ sales experience and be customer focused individuals. We offer competitive benefits including medical, dental, vision, 401K program and paid vacations.

     

    **STRONG OPPORTUNITY FOR ADVANCEMENT** 

     

    To be considered, you must be able to work Monday through Friday from 11am to 8pm and Saturday and Sunday 7:30am-3:30pm. There is a pay differential for weekend shifts. You will have two days off during the week for working the weekend.

     

    Training lasts two weeks and it is mandatory that new hires attend each day of training

    Responsibilities

    • Experience in a high volume inbound and outbound customer service call center with computer input during calls
    • Handle customer inquiries via phone and email.
    • Provide customers with estimates, make sales, and process orders.
    • Document all calls and sales information.
    • Make follow-up sales calls on all estimates that have been written and not sold.
    • Excellent communication skills; oral, verbal, written and listening and attendance/punctuality
    • Strong Computer Skills: Excel, Web based applications, Google Maps
    • Type 40 wpm
    • Bilingual speaking skills a plus!

    Qualifications

    The ideal candidate would possess the following characteristics:

    • Positive attitude
    • Strong work ethic
    • Attention to detail
    • Works well in a team environment
    • Well-spoken with the ability to exhibit good judgment with good phone etiquette
    • Able to understand, support and follow company policies and procedures
    • Goal oriented with the intent and desire to improve customer service
    • High School Diploma is Required.

     

    Keywords: Customer Service, Automotive, Auto glass,

     

    We are a fast-growing company, looking for high performing Customer Sales Associate to join our team. If you're a hard-working individual with a strong working and quality mentality, this is a great opportunity for you!

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