• Customer Service Representative- 2nd shift

    Job Locations US-IL-Schaumburg
    Posted Date 1 month ago(3/19/2018 3:53 PM)
    Requisition ID
    Call Center
  • Overview

    Gerber National Claim Services is looking for full time Customer Service Representatives to join our fast growing team!


    Who are we and what do we do?

    • We are a nationwide third-party claims administrator providing claim solutions for fleet and insurance carriers. With our knowledge of the automotive industry we are able to provide claim managers, insured's and drivers with a superior claims experience from start to finish.



    Why us?

    • We offer competitive pay and benefits.
    • State of the art technology
    • Work in a family oriented environment
    • Employee recognition
    • Strong opportunity for Advancement!


    Please note: Must be able to work a Second Shift (1:00pm- 9:30pm), this shift does require to work one weekend day with one day off during the week.




    Principle functions/Responsibilities:

    • Answer calls and respond to emails.
    • Handle customer inquiries both telephonically and by email.
    • Provide customers with service information.
    • Provide customers with a pleasant claim iniciation process.
    • Document all call information.
    • Employees will be responsible for making follow-up calls.


    Our ideal candidate would possess the following characteristics:

    • Proficient at operating general office equipment.
    • Pleasant telephone voice; professional.
    • Microsoft Windows experience preferred.
    • Proven customer service skills.
    • Ability to effectively function in a team setting.
    • Able to use independent judgement in fulfilling duties.
    • Easily adaptable to a fast-paced environment.
    • Good oral and written communication skills; able to speak English fluently (speak clearly and concisely).
    • Able to sit for long periods of time and use/read computer keyboard and screen.
    • Cheerful, helpful attitude.
    • Good data entry and typing skills.

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    We are a fast-growing company, looking for high performing Customer Service Representative to join our team. If you're a hard-working individual with a strong working and quality mentality, this is a great opportunity for you!


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