Dispatching/ Market Manager- WA

US-WA-Kent
4 months ago
Requisition ID
2017-2392
Category
Market Support

Overview

Glass America is always looking for qualified individuals to join our fact growing team!

 

We are currently seeking for an Experienced Auto Glass Dispatching/Market Manager for the state of Seattle market. This position provides effective leadership, direction and motivation for all technicians to reflect and successfully insure that all customer auto glass repairs are scheduled and completed to company and safety standards.

 

This position is also responsible for the recruitment of qualified auto glass technicians, ordering, receiving, and possibly delivering parts to technicians in an accurate and timely manner. Inventory must be monitored and maintained returns processed properly on a timely basis. Must be able to work in a high paced environment.

 

Prior Auto Glass Experience required!

5+ Years for Auto glass installation

5+ Years of Auto Glass Management

Responsibilities

  • Recruit, Educate, Train and maintain technicians under compliance with company standards.
  • Take the necessary actions to meet daily/weekly/monthly goals and objectives.
  • Effectively communicate to all subordinates.
  • Provide daily supervision and direction to all technician production staff.
  • Monitor the individual performance of the technician production staff on a regular basis.
  • Fax, telephone or otherwise contact vendors to order parts and document conversations in management system.
  • Follow up on parts back orders and document actions in management system.
  • Coordinate returns and credits of parts and insure they are picked up daily.
  • Provide the A/P Dept. with the POP invoices for appropriate purchases.
  • Return and reorder damaged or defective parts.
  • Contact vendors for credits and process appropriately.
  • Notify ISRs and team when parts are on back order status. Effectively notate work order.
  • Must manage and resolve any technical, operational or customer related concerns.

Qualifications

  • 5+ Years in Auto Glass Installation
  • 5+ Years in Auto Glass Management
  • Strong Customer service background

 

We are a fast-growing company, looking for high performing and experience Auto Glass Market manager. If you're a hard-working individual with a strong leader and a coaching mentality then this is a great opportunity for you!

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