• Customer Sales Associate- Glen Burnie

    Job Locations US-MD-Baltimore
    Posted Date 8 months ago(8/10/2017 1:51 PM)
    Requisition ID
    Customer Service
  • Overview

    Glass America is the nation's second largest auto glass and windshield replacement and repair business and has been keeping cars, trucks, and vans safe on the road since 1999.


    • Are you looking for a fun and exciting new career opportunity?
    • Do you enjoy helping others?
    • Are you looking for a career opportunity with a stable, fast growing company and industry?


    Consider a position with Glass America!


    We are currently seeking a Full-time Customer Sales Associate to join our fast growing team!



    The Customer Sales Associate will provide effective and outstanding customer service to all customers, answer inbound calls from prospective customers to prepare and present quotes and recommendations based on customers’ needs, effectively communicate with prospective customers to explain and sell Glass America products and services, appropriately respond to inquiries and questions, use available resources to provide accurate information about our products and our competitive prices, turn objections into sales, and use strong sales techniques.


    • Handle customer inquiries via phone and email.
    • Provide customers with auto glass product and service information.
    • Provide customers with estimates, make sales, and process orders.
    • Document all call and sale information.
    • Make follow-up sales calls on all estimates that have been written and not sold.


    • High School diploma or GED preferred.
    • Experience using a PC with various software packages.
    • Call center, customer service, or sales experience is preferred.



    • Professional and pleasant telephone voice.
    • Ability to effectively function in a team setting.
    • Easily adaptable to a fast-paced environment managing multiple tasks.
    • Excellent interpersonal communication skills (i.e., verbal, written, listening).
    • Cheerful and helpful attitude.
    • Good data entry and typing skills.
    • Ability to function in a fast-paced environment.
    • Problem solving skills (i.e. customer complaints, competitive issues).
    • Ability to sit for long periods of time and use/read computer keyboard and monitor.


    keywords: auto glass technician, auto glass installer, glass tech, mobile glass tech, auto glass, windshield tech, glass technician, glaze, glass repair, auto glass repair, auto glass, safelite, labor, trade, gerber, auto glass service, customer service, call center, sales  

    We are a fast-growing company, looking for high performing Customer Sales Associate to join our team. If you're a hard-working individual with a strong working and quality mentality, this is a great opportunity for you!


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